Skip to main content

What to Expect with a Review Generation Platform

Setting Expectations

First let’s look at some baseline expectations and terms that will help you take full advantage of the platform.                        
  1. Our platform makes customer feedback and online reviews easier, but it will NOT create 5-star reviews for a business giving 2-star service. 
  2. Our platform is the engine, but your customer is the “gas” to make it run. You must consistently add emails or mobile numbers to get results.
  3. It’s a numbers game. Just like email marketing, only certain percentages of your customers will open your emails or click a link. Here is an average process to outline what you should work towards with our platform. 

Important Terms

  • 1st-party review: Customer comments, feedback, testimonials or any text given directly to you, the business.
  • 3rd-party review: Customer comments written at online review sites like Google, Facebook, Yelp, Better Business Bureau, etc.
  • Net Promoter Score (NPS): A business metric using a scale of 1-10 to help you measure your “word of mouth” growth for your business.
  • Review Aggregation: The process of collecting and displaying reviews from many different third-party review sites (like Google, Facebook, Yelp, etc.) 
                                                
                

                    


Back to top