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Navigating the digital world can feel like learning a new language. From technical tools to legal regulations, websites come with a lot of jargon. This guide breaks down common terms related to websites, design, and web management in clear, easy-to-understan...

At Cybernautic Support, we're here to help—no matter how big or small the issue may seem. Whether you're running into a technical problem, something on your site feels "off," or you're simply unsure how to make an update, there's no such thing as a silly que...

Not sure who on our team is the right person to reach out to? We’ve put together a quick guide to help point you in the right direction. Below you’ll find common types of questions and requests, along with the best contact for each one. This way, your reques...

If you ever have a question about your bill or need to make changes, our billing department is here to help. Below are the types of requests they can handle and the best way to reach them. How to Contact Billing The fastest way to get billing support is to...

At Cybernautic, we build custom websites with flexibility in mind. As your business grows or evolves, you may find yourself needing new functionality on your website. Whether it's something small like a custom contact form or something more advanced like a dyn...

At some point, you may decide your website requires substantial changes or even a complete upgrade. You can make many changes through the editor to the look, feel, and layout of your website, but if you need something more substantial, it may be time to reac...

Staying informed about your project and making adjustments along the way is important for a smooth workflow. Depending on your needs, there’s a clear point of contact to ensure your questions or requests are handled quickly and efficiently. Project Updates ...

When it comes to digital experiences, accessibility matters—not just for compliance, but for people. At Cybernautic, we believe the web should be usable and inclusive for everyone, including individuals with visual, motor, cognitive, or auditory impairments....

When you run into an issue, the more details you can provide in your support ticket, the faster we can help you resolve it. Not every situation will require all of the information below, but these are good guidelines to keep in mind.Here are some details you s...

Submit a TicketSubmitting a support ticket is easy! Just click the "Submit a Ticket" button in the top right navigation bar to get started. You'll find yourself on a page that looks like this: Fill in the details of the issue you're experiencing or change requ...

What is a Browser Cache?Your browser cache is kind of like a short-term memory for the internet. It stores bits and pieces of websites you’ve visited, like images, scripts, and other files, so they load faster next time. Pretty handy, right?Why You Might Need ...

What Is Incognito Mode?Incognito mode (also called Private Browsing or InPrivate mode, depending on your browser) is a special window that doesn’t save your browsing history, cookies, site data, or form inputs once you close it. It’s like a temporary browser s...

If you’ve been working with Cybernautic to build or update your website, you might’ve seen two different links for your site: Live URL: https://companydomain.com Testlink URL: http://companydomain_com.cybertest.link At first glance, it might s...

Email SetupNeed help setting up your email on a device? No problem!You'll need your email address and password. If you've misplaced your password, no problem! Just go here to reset it.Go to our Email Walk-through Tutorial.Login using your email address and pas...

Requesting DNS UpdatesIf you need to make changes to your DNS records, the easiest and fastest way to do so is to have your IT team or email provider contact us directly at support@cybernautic.com. Pro Tip: Please ask them to copy you or another authorized rep...

So, your email isn’t working—ugh, we know how frustrating that can be. Whether you’re unable to send messages, receive them, or both, we’ve got a checklist to help you get things back on track. Step 1: Double-Check Your Email Settings Before diving into th...