Understanding Your Invoice

General Invoice Structure

Top Left 

• Cybernautic's billing address and contact information
• Your company or organization's Billing Address

Top Right 

• Invoice number
• Billing Period 
• Due Date
  

Body

The body of your invoice outlines all Cybernautic services associated with your primary website domain. The general structure is as follows:

Standard Website Hosting & Maintenance Package

• Domain Registration & Management
• Standard Cloud-Based Web Hosting
• Standard Secure Sockets Layer (SSL) Security
• Daily Website Backups
• Tech Support
• Content Management System (CMS) License & Training
• Up to 5 Business Class Emails
• Ongoing Website Assessment
• Ongoing Business Profile Assessment - Google & Bing
• Analytics Reporting
• Basic Website Accessibility Widget

Exceptions 

• 'X' indicates services not currently subscribed to
• "Discounted Services" will be listed to note any applicable discounts. Discounts typically appear below the line item they pertain to.  

Web Marketing Services / Additional Services

Additional or Web Marketing services are typically listed near the bottom of your invoice. These may include: 

• Search Engine Optimization (SEO)
• Google Paid Ads
• Feature Support
• Additional Domains & Forwarding
• Other Custom Services 

Additional Details 

Online Billing Center

Access our online billing center at: https://billing.cybernauticdesign.com. 
Here, you can: 

• Update your account contact information
• Update your preferred automated payment method
• Pay a one-time service or annual recurring invoice
  

*Please note: online credit card payments for invoices over $3,000 incur a 3% convenience fee.

Billing Communications

All billing related communication including invoices and payment receipts will come from billing@cybernautic.com.

Recurring Service Payments

• Monthly recurring services are processed on the 1st or 15th of each month and must be set up for automated payment via credit card or ACH.
• Based on the launch date of your website, your first recurring payment may be prorated, meaning it could differ slightly from the amount outlined in your original project proposal.
• You may also opt to pay your recurring service costs annually via credit card, ACH, or check.

For more information on the services included in your hosting and maintenance package, as well as common feature support add-ons, please refer to this solution articles: What is included in Cybernautic's base hosting & maintenance package?